Our Services

  • Call scoring on 5 dimensions of interpersonal communication.
  • We score recordings of individual reps during various times of day and days of the week.
  • Customized training in a workshop setting where actual call scenarios are designed around communication skills that leave a positive residual effect.
  • On-going scoring/training service that can be part of new hire, performance improvement, and QA operations.
  • Our programs are designed for customer service, service to sales, inside sales, technical support, and accounts receivable/collection call queues.

Included in all services: Executive Summary, Performance Gap Analysis, and Specific Tactics on Improving Performance

Example output from our scoring sessions:

 daily

composite scores